Patient Billing FAQs

HAVE YOU RECEIVED A BILL FROM ADFINITAS HEALTH? NOW WHAT?

We know the medical billing process can sometimes be complicated and unclear. If you received a bill from us and have questions, we’re here to help! We have provided answers to the most common questions we receive, but if you need more assistance, please feel free to call us at 833-298-8080 or click the link below to access the online payment portal.

 

FREQUENTLY ASKED QUESTIONS

Why did I receive a bill from Adfinitas Health?
You have received a bill from Adfinitas Health because you were recently seen by an Adfinitas Health provider at a hospital or post-acute facility where we provide clinical staffing services. The amount on bill shows how much you owe. If you provided insurance, this is the amount that your insurance company has not covered that you will have to pay.

Why have I received more than one bill for the same service?
You may receive more than one bill for the care you received depending on your insurance and the facility. The facility bill is from the location where you received care. The provider bill is from the physician who provided medical care.

I received a bill from the facility. What should I do?
If you only received a bill from your facility, there is no need for you to contact us. Our company name may be shown on the facility bill but there is no payment due to us.

I received a text message about my bill. What should I do?
The text message you received should be from CueSquared MobilePay. Once you select the link in the text message, a secure site will open and you will be asked for your preferred payment method (credit card, HSA card, FSA card, etc.). Once you choose your payment method, enter the amount you wish to pay. Once the payment is processed, you will receive a notification of payment receipt for your records.

I received a text message about my bill and a paper statement. What should I do?
You should expect to receive SMS text messages about your outstanding bill and a paper statement. The paper statement will look like the image below. If you pay online, rest assured that it is secure and safe. No data or payment information will be stored on your mobile phone.

Can I pay my bill online?
Yes, you can pay your bill online by clicking here or by going to: https://516.paymyphysician.com/. If you pay by debit or credit card, your payment will display as “Physicians Resources” on your credit card or banking statement.

I was told there would be financial assistance to help cover my bill but I still received a bill for the entire amount?
If you received financial assistance from the hospital, you should have been given a letter from the facility. We will ask you to provide a copy of that letter to us when you call.

What if I don’t have insurance?
We understand the stress that unexpected medical expenses can cause for those without insurance, especially negative effects on your credit score.  We want to help!  Please call 833-298-8080 so that our payment counselors can discuss options to pay your bill, including payment plans.

What if I have a question?
You can speak to a customer service representative by calling 833-298-8080.

 

DID YOU RECEIVE AN INVOICE THAT LOOKS SIMILAR TO THE STATEMENT BELOW?

We want to make sure that the bill you receive is from our company. Your bill from Adfinitas Health should look like the one below. If it does not, please use the contact number provided on that bill to reach the appropriate company.